Downtown Manager

SUMMARY OF POSITION

Position coordinates and manages the operations, administration and activities of the Downtown Manchester Special Services District (SSD). Responsible for the general administration of SSD activities, programs and budgets; marketing and promotions coordination, supervising staff and operations of public parking in the SSD; contract administration and oversight for Downtown maintenance and beautification; database management; supporting the efforts of the SSD Board of Commissioners and participating in special projects developed by the SSD

Commissioners.

EXAMPLES OF THE ESSENTIAL JOB FUNCTIONS

• Serve as principal point of contact and liaison between the Commissioners and the members of the SSD. Respond to inquiries, complaints, and requests for services and maintain regular contact with the property owners and tenants to monitor issues in the SSD. Responsible for encouraging communications and cooperation among District members.
• Assist in the preparation of the SSD annual budget and development of annual plan of work.
• Oversee administration of public parking lots and the rules and regulations established for such parking, including responding to inquiries and complaints, processing ticket waiver requests, and temporary parking passes, supervising the activities of enforcement officers and coordinating the sale of parking permits with the Town of Manchester Customer Service Center and the processing of parking violations revenue with the Manchester Police Department
• Develop proposals and bid specifications for contract services as determined by the SSD, monitor and/or supervise all contracts and payments.

REQUIREMENTS

Education: Bachelor’s degree in Business Administration, Marketing, Communications, Public

Administration or Community or Economic Development or related field and two years’ experience in management or communications, community or economic development or related experience. Suitable experience may be substituted for educational attainment if deemed appropriate by the Special Services District Board of Commission or their designee.

Experience: One (1) year of customer service or general work experience; course work in human relations would be a plus.Knowledge of computer software programs, including those in the Microsoft Office package, ability to create Excel reports and Word documents.